SEKO is a non-asset based transportation and logistics provider, so we’re not locked into rigid schedules. Our client service center is manned 24/7 to ensure that your deliveries are being monitored around the clock, and the ability to track and trace in real-time sets your mind at ease.
THE HOME DELIVERY EXPERTS
The SEKO Home Delivery Network is your solution to handling eCommerce home deliveries and is flexible enough to handle high-value and oversized deliveries as well. We pride ourselves on providing an exceptional customer experience at the time of delivery. With additional service offerings such as room of choice assembly, debris removal and more, the SEKO team is equipped to meet all your needs.
Choose from one of our preset service levels or customize a Home Delivery solution to meet your needs.
- White Glove – includes unpacking, delivery to room of choice and debris removal
- Room of Choice – includes delivery to room of choice with packaging left as is
- Threshold – includes delivery inside the main entrance of the residence or garage
- Standard – includes delivery to the first dry area outside the residence
- Basic – includes notification of delivery, and the customer does not need to schedule a delivery appointment or provide a signature
PROACTIVE COMMUNICATION REDUCES CUSTOMER RETURNS
SEKO’s exclusive Interactive Voice Response System (IVR) generates a telephone call to your customer to inform them their goods have arrived at the SEKO destination station, and that they are available to schedule a delivery appointment.
By contacting your customers in a timely fashion, our IVR reduces the window for ‘buyer’s remorse’, thus lowering the number of returns. If the customer is unavailable to answer the phone, important information such as the tracking number, order number and SEKO customer service number is offered, in order to schedule delivery.
ONLINE SCHEDULING PROVIDES MAXIMUM CONVENIENCE
Available in most major markets throughout the country, this feature allows consumers to schedule their delivery appointment online based on their zip code. Upon arrival at the destination location, a pre-determined appointment window will be decided and consumers will be given multiple options to choose their preferred times.
MYSEKO KEEPS YOU ‘IN THE KNOW’
Our web-based transportation suite provides real-time visibility, from vendor sourcing to final delivery – and is entirely configurable and mobile friendly. It gives you a complete view of your account and your activities - allowing you to book shipments online, track and trace, print bills of lading and shipping labels, view account balances and run customized management reports.
The tracking and tracing feature within MySEKO can be integrated with your eCommerce storefront, embedded, or simply installed via hot links - and can be custom-designed to include your brand. Constant visibility keeps your customers informed on when their shipment will be delivered.
KEN VINCENT - ESCALADE SPORTS"Previously, we had delays in shipments and also problems with damage. But after we started working with SEKO we didn’t have a damage claim for over six months. We get on time deliveries, and SEKO cut down on the damage to less than 1% from 15% or more before."
PLEASE CONTACT US TO FIND OUT HOW SEKO CAN HELP YOU TO TRANSFORM YOUR BUSINESS
Everything we do is focused on making our customers' lives easier and helping them to develop and maintain excellent relationships with their own customers.
Get in touch today to find out what we can do for your business, or alternatively take a look at the useful information below to learn more about our services.