OMNI-CHANNEL LOGISTICS

SEKO is a premiere retail and eCommerce logistics provider, with a core industry competence that is both wide and deep. We are committed to the development of end-to-end Global retail supply chains, and we have extensive knowledge across all channels and geographies.

SEKO AND DIGITAL STRATEGY SPECIALIST RED HOT PENNY

Together, we are committed to helping our clients build a scalable eCommerce strategy, founded on a platform with strong marketing, strong product messaging and a robust logistics and fulfillment operation. We achieve this through our combined retail and logistics expertise, and through our wider advisory and consultancy capability.

These services are delivered via our specialized digital division, Red Hot Penny, which provides you with a fully integrated and highly creative eCommerce strategy, alongside our Global search marketing services. We approach this as a whole, looking for opportunities to drive customer acquisition across all relevant digital channels, to maximize your marketing investment and fuel ambitious brand growth.

Our Omni-Channel Logistics solutions enable us to work closely with you to design and develop brand-enhancing eCommerce solutions for any platform. These solutions will help to ensure that your eCommerce platform delivers what your customers want, from both a technical and a creative perspective. This platform is the central point of your eCommerce strategy – it’s where your digital marketing drives traffic, and where customer orders are sent for fulfilment – so it absolutely has to be right. Weakness in this area can totally derail an eCommerce business.

We use a flexible, design-centered approach that is driven by your desired brand experience and powered by agile and scalable technology - ensuring that, behind the words and pictures, your content management systems are fast, up-to-date and easy to use. Our customized systems enable us to implement tailored solutions specific to your customer experience requirements. Full integration into our SEKO Warehouse Management System gives you complete visibility from warehouse to website.

Delivering on expectations

Our desire to deliver on your customers’ expectations means we can never stand still. We focus our innovation on moving the customer experience forward - watching market trends to identify practical new ways to improve logistics, customer convenience and choice.

SEKO has exemplary multi-channel retail and supply chain credentials, both in terms of operational expertise and our ability to take our clients on a supply chain journey to transform their business. To achieve this, we focus on four key areas:

• Deploying state-of-the-art technology to give our clients a competitive advantage
• Building a Global operation which never loses sight of the consumer and their requirements
• Employing great people that deliver great customer service
• Focusing on a drive for consistent self-improvement 

Most of our clients are headquartered in the Americas and EMEA, with Global import and export shipping requirements. Our client list includes many well-known Global retailers, fashion and consumer brands as well as many equally important clients who have successfully built major businesses by operating as a middleman, OEM distributor or wholesaler.

We provide a suite of supply chain services for many industries such as high-end fashion, electronics and toy manufacturers to name a few. From end-to-end turnkey solutions to final mile consumer deliveries, our technology, shared facilities and direct-to-consumer services give our clients a competitive advantage in the Global marketplace.  

What makes us unique?

SEKO’s Omni-Channel Logistics division unites a complete shipping, logistics and distribution solution with innovative business software including Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Warehouse Management Systems (WMS) and Transport Management Systems (TMS). Our full suite of services includes:

• Global fulfillment
• Global delivery management
• Global returns solutions
• Global eCommerce Strategy and Digital Marketing

By enlisting our dedicated logistics team, you are left free to concentrate on your brand, product range, purchasing and sales - while we focus on the integration of your sales order management systems, and deliver products from anywhere to everywhere, and back again.

Technology solutions

SEKO has developed a robust and intelligent technology suite to help our customers achieve best in class service performance and control of their transportation costs. Our aim is to power your business to work smarter, not harder. We recognize that one size does not fit all, so our technology suite and products are fully configurable to your specifications. We seamlessly synchronize with your existing business processes to deliver a fully managed, outsourced program to support you.

Key benefits

• Enabling fast expansion into new stores and markets Globally
• Providing excellent supply chain visibility through streamlined technology solutions
• Establishing supply hubs for store replenishment
• Delivering highly accurate pick, pack and storage services
• Providing market-leading eCommerce knowledge and execution

Network

OUR GLOBAL COVERAGE

Our Global eCommerce fulfillment offering is built around a network of multi-user logistics sites in every major eCommerce market - spanning the entire globe, and acting as ‘anchors’ to allow our clients to confidently implement a seamless solution in new territories and across channels.

Multi-channel fulfillment

A responsive supply chain is critical in order to best serve the increasing demands of multi-channel consumers. As a SEKO client you will benefit from the infrastructure and expertise of shared user facilities at our SEKO-owned facilities across all global locations.

Through our extensive network of over 120 offices in 40 countries, we can provide multi-regional inventory stocking locations - enabling you to offer a local delivery experience and service without the cost infrastructure and burden of your own operation, so that you can concentrate on your international web sales strategy.

For example, many of our clients like us to hold stock for them at satellite facilities in Asia, Europe and the United States. These satellite hubs pull stock from a master location (a SEKO facility or the client’s) and provide a cost-effective storage and delivery solution for web and catalog purchases, to homes and businesses across the world.

Multi-user logistics facilities

We provide shared warehouse solutions in 40 countries worldwide. This means that you can benefit from the economies of scale of our multi-user logistics sites, because you only pay for the space you use from one month to the next.

Many of our clients ask us to replicate the processes of an existing facility, already run by them in another country, as part of their Global expansion strategy. We are experts at managing projects of this type, and our reach allows us to rapidly provide multi-channel logistics solutions almost anywhere in the world, with precise project management.

Home Delivery

With over 60 North America locations and a team of specialized SEKO branded vehicles, you can benefit from a top-class national Home Delivery system capable of transporting a wide range of important freight, including heavyweight products.

For more information, please visit our Home Delivery page. 

Domestic next day US/Australia

In the US and Australia, we also offer a parcel service based on commercial single item shipping terms. In both regions this includes pre-clearance and address verification, with accurate local T&T information. The average stable transit time is 3 to 8 business days, but for the US, this excludes Alaska, Hawaii and Purerto Rico. Our SEKO Omni USA Express service also offers an Express Carrier Consignment Facility (ECCF) ensuring fast customs clearance in 4 to 6 hours. Both services provide an excellent price/quality ratio, and offer insured shipping as an additional option.

eCommerce Cross-Border Delivery

SEKO was one of the original pioneers of Direct Mail Injection (DMI), and is now one of the top three companies in the world in this space - managing cross-border eCommerce operations for some of the largest e-tailers and retailers in the industry. As an IATA licensed airfreight forwarder, we move eCommerce orders cross-continent by airfreight, and then inject the parcels into a chosen final mile provider - all managed via one unified platform.

We also work with traditional integrators and carriers Globally including UPS, DHL, FEDEX, DPD and TNT - and we are a major partner of UPS and DHL in both North America and Europe.

eCommerce Cross Border Returns

Returns management is one of the key roadblocks to developing a truly Global eCommerce offering and an effective worldwide returns policy is a vital stepping stone towards true omni-channel retailing excellence. 

With eight fulfilment centres around the world, SEKO is able to provide a one-stop returns service with a bigger global reach than anyone else in the business. We can provide pay-as-you-go returns centers in any geographical territory, to drive customer confidence and ultimately increase sales. To find out more please visit our Global Returns Solutions page.

PLEASE CONTACT US TO FIND OUT HOW SEKO CAN HELP YOU TO TRANSFORM YOUR BUSINESS

Everything we do is focused on making our customers' lives easier and helping them to develop and maintain excellent relationships with their own customers.

Get in touch today to find out what we can do for your business, or alternatively take a look at the useful information below to learn more about our services.

Case Study

Consolidating eCommerce returns for Sunglasses Shop

Guide

Read our Guide to International Shipping

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