Returns
Ecommerce Returns Management
The global cost of returns exceeds $600 billion. Our industry-leading return and recommerce solutions empower you to reduce that cost – while making the process faster and easier for you and your customers.
DEMAND A BETTER RETURN ON INVESTMENT
Returns don’t have to be complicated or expensive. Through our global hub network, we bring you closer to your customers so you can fast-track your returns process, cut unnecessary costs and inspire confidence with every sale.
30%
Increase in customer satisfaction scores
80%
Decrease in CRM ticket resolution times
30%
Increase in self-serve returns through our technology
WE ARE HERE TO HELP YOU
Streamline your return and resale operation
Clear more returns faster
Drive customer lifetime value
Scale and succeed in global markets
How does our Ecommerce returns service work?
When it comes to your returns, we don’t waste time. What traditional logistics providers can process in 18 days, we can do in 11.
Day 0
Customer prints label from SEKO portal and drops off parcel
Days 2 to 3
Parcel delivered to a SEKO warehouse
Days 3 to 4
Return processed
Days 3 to 4
Customer credited
Days 7 to 10
Consolidated international return
Day 11
Item returned to retailer warehouse
THE ROAD TO MANY HAPPY RETURNS
With multi-channel DCs located worldwide, we lead the field in global coverage. This means you can reach your customers faster and move a greater volume of returns for less money.
trusted by leading brands
We are the single point of all returns for the biggest names in Ecommerce logistics.
seamlessly integrate to elevate
We connect you to the biggest ecommerce facilitators in the industry, so you can scale your business around the globe.
Omnireturns
92% of shoppers will buy again if returns are easy
Simple returns = happy customers. Through our in-house developed OmniReturns portal, you can offer easy free or paid returns options to your customers - and keep them coming back for more.
recommerce
RETURNS AREN'T THE ONLY WAY TO RECLAIM VALUE
The secondary market offers a unique opportunity to transform your bottom line, environmental credentials and end-customer experience.
With the support of our partner RMX Recommerce, you can connect your returns to a world of opportunity.
- Resell in-country returns through the most profitable secondary market channels
- Access a global network of recommerce hubs
- Utilise technology to identify the true cost of returns
- Embrace your consumers’ sustainability principles
