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SEKO Live empowers employees and customers everywhere to instantly share, stream and connect with central resources - providing your most qualified experts with eyes into every job, so they can instantly solve problems.

  • Connect remote on-site staff and customers directly to your regional operations team
  • Provide live technical advice

  • Take decision-making away from in-field staff

  • Enable central management to be in control

  • Reduce failure, avoid aborted transactions and eradicate ‘blame culture’

  • Improve the customer experience

Heard Enough? Let's Talk

How Does It Work?

Equipped with the latest technology, SEKO Live can revolutionise the everyday operations of your business. Discover how it works.

By entering any unique reference number (pre-allocated, order or serial), customers and employees can be directed straight to the relevant central resource to handle their request.

Live streaming from a smartphone to a laptop or any other smart device, users can provide central management with visibility, wherever they are located.

Incoming streams are queued, allowing multiple users to accept calls. Central teams are also grouped by user, and not limited by individuals or a restrictive group chat.

High quality video streaming and audio guarantee clear and precise communication when it’s needed most.

Key call data is recorded – including time, date, location, user, operator, duration, chat, video, photo – and can be exported via API or file transfer.

Conversations can be voice-based, or via instant two-way messenger which uses the Pro Text Translate tool, to convert each party’s text into their home language.

WHO IS IT FOR?

SEKO Live can be used in almost any industry where there is a last mile customer interaction or an added-value service being performed. However, our world of logistics is where the app well and truly thrives. 

Explore our example scenarios to discover how SEKO Live can transform your operations across all areas of logistics - from ecommerce and returns, to MedTec and White Glove. 

EXAMPLE SCENARIO: WHITE GLOVE

ENSURING A SEAMLESS INSTALLATION THROUGH ENHANCED 'ONE TOUCH' COMMUNICATION

THE PROBLEM

A technician is installing an expensive parcel cabinet, but they have a problem levelling the unit – resulting in the doors not closing correctly.

THE SOLUTION

With SEKO Live, IN-FIELD STAFF can:

  • Press a ‘one touch’ button for instant technical assistance
  • Share the problem through live video-streaming, photos, audio or messenger
  • Learn how to rectify the issue from
    a qualified expert, with just a simple alteration of a latch

THE RESULT

This empowers BUSINESSES to improve:

SUPPORT
Improve staff effectiveness and therefore overall customer satisfaction

SPEED
Find a solution quicker through a collaborative approach

SALES
Avoid creating further damage, and therefore the expense of a return

SUSTAINABILITY
Limit the carbon cost of a return or another callout

EXAMPLE SCENARIO: RETURNS

OPTIMIZING RETURNS PROCESSES THROUGH CONSUMER GRADING

THE PROBLEM

A 3PL facility receives millions of ungraded returns, resulting in a mountain of parcels and unrealised capital. These returns are only sold once their value has depreciated to next to nothing - or worse, they are unsustainably disposed of.

THE SOLUTION

With SEKO Live, CONSUMERS can:

  • Click on the web link embedded
    in their order receipt, which automatically associates the transaction to their order or RMA number
  • Take a photo or video of the returned item to show marks, damage or a general overview of the product
  • Save the images or videos in the app, before selecting a predefined condition and returns reason. For example, ‘size issue’ or ‘damaged on arrival’
  • All data, photos and videos are run through the app, which determines the action required for the RMA - before the parcel is returned. For example:
    • Known user, A condition = return direct to stock
    • Known user, B condition (labels missing) = send for re-processing
    • Damaged item = send to recycling or disposal facility
    • Overseas item = send to secondary sales market for stock disposition

 

THE RESULT

This empowers BUSINESSES to improve:

SUPPORT
Improve customer loyalty by giving them the opportunity to rate their returns

SPEED
Streamline returns channels - pushing A grade stock back into live stock locations faster, while directing secondary market stock straight to disposition partners

SALES
Decide the most cost-effective way of reclaiming profit, rather than allowing returns to collect in warehouses and depreciate

SUSTAINABILITY
Distribute damaged or redundant stock to nominated charities or sustainable disposal partners

EXAMPLE SCENARIO: MEDTEC

ESCAPING LIABILITY BY LOGGING A LASTING RECORD OF EVERY JOB

THE PROBLEM

Medical demo products are delivered to a nominated room in a hospital. However, on collection of the same equipment, the pickup crew notice that there are several missing accessories.

THE SOLUTION

With SEKO Live, BUSINESSES can:

  • Enter reference number
  • Pull up time-stamped PoQ footage that the operations team logged when the equipment was delivered
  • Prove that they are not liable, since further investigation reveals that the demo sales team mistakenly added the accessories to their own bootstock

THE RESULT

This empowers BUSINESSES to improve:

SUPPORT
Use PoQ to immediately identify who is responsible

SPEED
Obtain information instantly through unique referencing system

SALES
Escape the expense of redistributing, refunding or replacing the order

SUSTAINABILITY
Approve operations while working remotely, to reduce the carbon cost of on-site assessments

SUCCESS STORY

GIVING TOTAL CONTROL BACK TO ROOM

Room provides high end and high value office products that require installation, with units going into luxury environments. The client therefore wanted to scale quickly and globally, while maintaining their exceptional reputation.

HOW SEKO LIVE MADE A DIFFERENCE
  • Assisted with technical installation and site issues
  • Ensured consistent service standards across global markets
  • Enabled an expedited service against genuine warranty claims
  • Helped to expand sales channels through self-installation support

INTEGRATE SEKO LIVE INTO YOUR BUSINESS TODAY

• Provide live technical assistance and resolve last mile issues

• Stop returns and save the sale

• Retain video and photographic evidence for quality, audit and warranty purposes

Find out how SEKO can Transform Your Business

Everything we do is focused on making our clients' lives easier and helping them to develop and maintain excellent relationships with their own customers.

To find out more, fill in the form, email ukenquiries@sekologistics.com, or give us a call.

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