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My name is Shanley Compton – but you can call me the Data Driven Diva!

As Returns Product Manager at SEKO New Zealand, I am responsible for:

  • Defining and delivering the product roadmap, based on best-in-class solutions, industry demand and forward thinking
  • Managing performance and development of returns systems, using data to drive important decisions
  • Prioritizing development on account of business goals, demand and retailer feedback
  • Ensuring a high standard of customer experience is met across all customer-facing aspects of returns

What is a typical day in the life?


A green tea! Then I start going through my emails - being located in New Zealand means that I get tons of emails from the global team at all hours!

  • Respond to emails, working with developers and going through support tickets
  • Making sure outcomes for tickets are what customers are expecting, as well as testing tickets to confirm they are ready for release
  • Organizing meetings with the team, so everyone stays on track and any issues within the process are resolved


On the menu today is Thai food, followed by some fresh greens to power me through the day!

No day is complete without…

  • Ensuring we get feedback from retailers, so the team can process any changes proactively
  • Ticking off everything in my diary
  • Responding to all emails and making sure any messages raised from my team are dealt with

"I aim to create a seamless experience by enabling our retailers to offer a first-class returns service to their customers."

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