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My name is Fiona Tram – but you can call me Queen of The Sea!

As an Ocean Freight Customer Service Supervisor at SEKO Ho Chi Minh, I am responsible for:

  • Leading the customer service team to take care of all clients who utilize ocean freight
  • Prioritizing, assigning and evaluating the work of all customer service representatives
  • Directing and overseeing the training of new team members
  • Creating a customer service-oriented working environment
  • Resolving difficult and specialized customer relation situations
  • Foreseeing any issues which team members may face day-to-day

What is a typical day in the life?


  • Getting the rundown on all things ocean related! 
  • Ocean freight can change in an instant, which is why I ask for a breakdown - then I can understand what potential issues may arise and plan accordingly.
  • I also make sure any disturbances within ocean freight are dealt with efficiently for our customers.


This brings me onto lunch! As a team, we all order in from a small local takeaway, followed by some milk, tea and rice cakes!

No day is complete without…

  • Attending various meetings with the management and ocean teams, as well as actioning and communicating the requests from each
  • Making sure we have provided the best possible solutions for our customers if issues do arise

"I can always count on the people around me, as we are all committed to helping our customers through such crucial times."

Find out how SEKO can Transform Your Business

Everything we do is focused on making our clients' lives easier and helping them to develop and maintain excellent relationships with their own customers.

To find out more, fill in the form, email, or give us a call.

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