SEKO's clients don't just rely on us; they recommend us to others. With a global Net Promoter Score (NPS) of +81 for the first half of 2026, we're proud to deliver a service experience that exceeds expectations and surpasses industry norms. This score isn't just a number; it's a reflection of the trust we build, the care we show, and the results we deliver.

WHAT IS NPS – AND WHY DOES IT MATTER?

Net Promoter Score (NPS) is a globally recognized standard for measuring client satisfaction and loyalty. It asks one simple question:

"How likely are you to recommend SEKO to a colleague or friend?"

Scores range from -100 to +100, and SEKO's +81 puts us in the top tier of logistics providers worldwide. Our results are gathered and verified by Clientshare Pulse, an independent B2B feedback platform trusted across the logistics and service industries.

HOW WE MEASURE IT

SEKO’s +81 score, based on 139 client responses submitted via various pieces of written feedback and direct follow-ups with SEKO leadership, is gathered through its Business Review platform, Clientshare. This platform enables SEKO to provide a world-class customer experience across its portfolio to deliver high-quality Quarterly Business Reviews and act on client feedback with ease. The overwhelmingly positive feedback SEKO has received reinforces its reputation as a trusted logistics partner for core verticals including ecommerce, fashion and apparel, high tech and healthcare across key markets within North America, Europe and Asia-Pacific.

“Global supply chains are facing ongoing disruption, and through all of it, clients need a partner they can trust to keep them moving. To see their confidence in us grow each half of the year is a credit to the consistency and care our people bring to every account.”
Gordon Branov, CEO at SEKO

WHAT OUR CLIENTS SAY

TOM WAPPMAN
NEW ERA, SENIOR DIRECTOR, GLOBAL PRODUCTION
“SEKO has consistently proven to be the partner that enables us to deliver products to our accounts - and ultimately to the market - in an exceptionally fast and timely manner. We’ve even coined the phrase ‘SEKO IT’ internally to describe getting things out the door quickly and reliably, every time.”
TOMMY HORN
THE EXCHANGE, LOGISTICS DIRECTORATE HQ
"Kristin and Cortez consistently demonstrate exceptional professionalism and are a genuine pleasure to collaborate with."
TOM CESARIO
RADIO FLYER, VP, US OPERATIONS
"I appreciate the transparency when issues arise and the timeliness to resolve. Overall, it's been smooth operations."
Finance Manager
Global Healthcare Technology Company
“We are very happy with SEKO’s performance for their on-time accurate delivery dates during our end of quarter heavy volume shipping. Without the team’s outstanding performance, we would have not been able to expedite and deliver $12M of additional revenue volume.”
Logistics Team Leader
Drinks Manufacturer
“We currently work with seven freight forwarding partners and the most effective, supportive partner we have is SEKO, always finding a solution or resolution to our ask. The current team will only expand and improve with us to meet our business needs.”
Logistics Manager
Satellite Manufacturer
“Excellent service from the Glasgow team. Nothing is ever an issue, and they always go above and beyond to find a solution.”
Logistics Team Leader
Drinks Manufacturer
“The team is professional, helpful, friendly, and most importantly experts in the field… We look forward to continuing our relationship as we move into 2026 and beyond.”

We're continuing to gather and showcase more client voices – check back soon.

SEE OUR CLIENT SUCCESS STORIES

We're proud to partner with leading brands worldwide. Here are just a few of the businesses that trust SEKO to deliver their goods.

Explore Our Case Studies

LOOKING AHEAD

We're grateful for the trust our clients place in us, and we're committed to earning it again every day. As we continue to grow and innovate globally, our focus remains exactly where it started: on our clients.

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