SEKO + Loop Returns
A match made in heaven. By combining Loop's exchange-first returns portal with SEKO's processing and multi-carrier reverse logistics, we have created the ultimate global ecommerce returns solution.
Day 0
Customer prints label received from the LOOP portal, attaches & drops parcel into post
Days 2 to 3
Picked up and delivered to SEKO in-country facility. Return action can be issued at 1st carrier scan
Days 3 to 6
Return processed at SEKO in-country facility. Retailer now has full visibility of return via OmniRPS (see below)
Days 3 to 6
Return action pushed to customer
Days 7 to 10
Consolidated international return
Day 10 to 13
Return item delivered to retailer's specified global warehouse
DISCOVER THE SEKO RETURNS PROCESSING SYSTEM
OmniRPS
SEKO has created a world-leading, customer focused processing system that is supported by our best-in-class innovative global logistics and carrier processes to manage your customer returns.
OmniRPS is SEKO's global returns operating platform that delivers complete transparency of the returns process across every aspect of the supply chain.
New Clients
"I do not have an account with SEKO"
Step 1 Get Started
To get started, please complete our SEKO + Loop onboarding form here.
SEKO will then contact you to further understand your needs around countries, estimated volume and the services needed.
Step 2 Agreement
After you confirm your required returns solution, we ask for you to complete a SEKO credit application and pricing agreement. Once all required documents are received we estimate the onboarding process will take under two weeks.
Step 3 Configuration
SEKO begin the configuration of your new SEKO + Loop Returns solution and issue you with two API keys. Please pass these API keys to Loop on request. Loop will use these to configure your Loop Returns portal.
Step 4 Testing
SEKO and Loop commence testing and finalise the overall setup.
Step 5 Go Live
Your SEKO + Loop Returns solution goes live.
Existing Returns Clients
"I have a returns account with SEKO"
Step 1 Get Started
To get started, please contact your Account Manager to request set up. Once all required documents are received, SEKO will issue you with two API keys that allow Loop to commence configuration of your Loop Returns portal.
Step 2 Configuration
SEKO begin the configuration of your new SEKO + Loop Returns solution and issue you with two API keys. Please pass these API keys to Loop on request. Loop will use these to configure your Loop Returns portal.
Step 3 Testing
SEKO and Loop commence testing and finalise the overall setup.
Step 4 Go Live
Your SEKO + Loop Returns solution goes live.
Explore SEKO's Global Returns Network
Our global return processing and fulfillment centres reduce cost and complexity by assisting clients throughout the Global Cross Border Returns process. Whether retailers use SEKO’s in-country return processing services or not, we offer reverse logistics in any geographical territory and commit to managing a retailers’ entire returns process.
By partnering with global brands like Shopify, that provide one of the most comprehensive eCommerce platforms in the world, we can offer unrivalled reach and influence, backed up with returns data and comprehensive ecommerce returns management.
From end-to-end turnkey solutions to final mile consumer deliveries, our technology, shared facilities and direct-to-consumer services give you the competitive advantage in today’s worldwide marketplace. In short, we offer a cost-effective, efficient and transparent returns service with more Global reach than anyone else in the business.
Learn the Value of an Effective Global eCommerce Returns Solution
If you are an international ecommerce business, having an efficient and effective refund, return shipping policy, and returns process is essential to your success. The way online shoppers buy and return products has changed significantly with the eCommerce boom, so ensuring your returns solution is as robust as possible can save you time and money, as well as improve customer retention.
At SEKO, we don't provide a one-size-fits-all returns solution. We know that every ecommerce retailer is unique and specific returns management is one of the keys to success. In recent years, the return rates for online purchases has increased significantly as the returns process has become more reliable, faster, and more efficient. Product returns and reverse logistics are now integral for any retailer and are increasingly important for the customer.
Over 60% of customers check a retailer's returns policy before making a purchase, so by establishing an effective returns and reverse logistics process your customers will feel confident in your service, driving purchases, customer retention and positive referrals. By providing a customer-centric post-purchase process, you can put yourself ahead of many other retailers on the market.
Ready to begin?
Find out how SEKO can Transform Your Business
Everything we do is focused on making our client's lives easier and helping them to develop and maintain excellent relationships with their own customers.
To find out more, please complete the enquiry form – and we’ll be in touch shortly to kickstart your SEKO experience.