SIMPLIFIED RETURNS MANAGEMENT FOR ECOMMERCE BRANDS
The global cost of returns exceeds $600 billion. Our industry-leading returns solutions empower you to reduce that cost – while making the process faster and easier for you and your customers.
SEAMLESS GLOBAL RETURNS SOLUTIONS
Returns don’t have to be complicated or expensive. We specialise in global ecommerce returns solutions tailored for both online and bricks and mortar retailers. Whether you're scaling internationally or streamlining domestic operations, our end-to-end parcel returns management helps reduce costs, improve customer satisfaction, and simplify reverse logistics.
GLOBAL REVERSE LOGISTICS
Fully tracked return parcel shipping from anywhere in the world, via our consolidation model.
Returns Management Platform
Full visibility on the progress of your customers' returns with our customer facing returns portal and processing system.
RETURNS ANALYTICS
Powerful reporting to help retailers track trends, improve customer experience, and make data driven decisions
GLOBAL REVERSE LOGISTICS
With strategically located multi-channel distribution centres across the globe, SEKO leads the way in international returns coverage.
Our expansive global network enables:
- Returns from anywhere in the world
- Reduced shipping costs via our consolidation model
- End-to-end visibility of return parcels and consolidations
- Customs and compliance expertise
A TRANSPARENT RETURNS JOURNEY: USA TO AUSTRALIA EXAMPLE
As the pacemakers of the industry, SEKO responds to every phase of the returns process with unmatched speed and transparency. Discover how our approach compares to traditional journeys:
Customer prints label from SEKO portal and drops off parcel. Option to provide instant refunds.
Parcel delivered to a SEKO in-country facility. Option to issue refund, credit or exchange at first carrier scan.
Return processed at SEKO facility. You now have full visibility of returned items in the SEKO portal.
Customer refunds, store credit and exchanges can be actioned when the parcel is processed.
Consolidated returns - in international transit
Return parcels delivered to your brand's warehouse
Customer prints label from SEKO portal and drops off parcel. Option to provide instant refunds.
Parcel delivered to a SEKO in-country facility. Option to issue refund, credit or exchange at first carrier scan.
Return processed at SEKO facility. You now have full visibility of returned items in the SEKO portal.
Customer refunds, store credit and exchanges can be actioned when the parcel is processed.
Consolidated returns - in international transit
Return parcels delivered to your brand's warehouse
DO YOU HAVE A QUESTION?
Talk to one of our ecommerce returns specialists to explore how SEKO can help solve your returns challenges.
WHY CHOOSE SEKO?
Our cost-effective and efficient returns and recommerce solutions allow you to scale in global markets, while making the returns process easier for your customers.
TRUSTED BY LEADING BRANDS
We are the single point of all returns for the biggest names in ecommerce.
SEAMLESSLY INTEGRATE TO ELEVATE
We connect you to the biggest ecommerce facilitators in the industry, so you can scale your business around the globe.
ANY QUESTIONS, WE CAN HELP – HERE’S JUST A FEW WE RECEIVE REGULARLY
- What locations do you serve?
We empower you to scale into every core market, with 150+ offices and counting.
- Can you ship what I need to ship?
No matter how specialist or time-critical your request, we can handle it all.
- How much will it cost me?
No two shipments are the same, so inquire today for an exact quote.
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