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Returns Made Simple with SEKO

 

SEKO not only provide a fully functioning customer-facing ecommerce returns portal to allow returns automation, we also provide the associated reverse logistics and return processing, an essential part of the equation, maximising your customer’s experience.

 

 

   

   

   

   

   

TIME IS MONEY, WASTE NEITHER

As the pacemakers of the industry, SEKO responds to every phase of the returns process, at a tempo that few of our competitors can sustain. Discover how the SEKO approach compares to traditional returns journeys.

 

A SEKO RETURN Journey

 

Day 0

Customer prints label received from the SEKO portal, attaches & drops  parcel into post

Days 2 to 3

Picked up and delivered to SEKO in-country facility. Refund, credit and exchanges can be actioned at 1st carrier scan

Days 3 to 6

Return is processed at SEKO in-country facility.  Retailer now has full visibility of return via OmniRPS

Days 3 to 6

Customer refunds, store credit and exchanges actioned

Days 7 to 10

Consolidated international return

Day 10-13

Return item delivered to retailer's specified global  warehouse 

RETURNS PLATFORMS

SEKO has created a world-leading, customer focused returns portal and processing system that are supported by our best-in-class innovative global logistics and carrier processes to manage your customer returns.

 

OmniReturns Portal

Our innovative, cloud-based eCommerce returns portal enables your online shoppers to see the complete lifecycle of a return – a frictionless solution that encourages brand loyalty, improved customer service, and a consistent consumer experience. 

Read more about OmniReturns

OmniRPS

OmniRPS is SEKO’s global Returns Processing System that delivers complete transparency of the eCommerce returns process across every aspect of the supply chain.  We provide visibility from label creation, to global tracking events and to stock arriving at the retailer warehouse.

Read more about OmniRPS

Analytics

SEKO Logistics drives change and excellence through continuous data analysis. Our state-of-the-art reporting functionality will provide you with the most current picture of your supply chain. Access to live data on domestic and global returns is essential for any business wanting to increase Customer Lifetime Value.

 

Seen enough?

Let us know what returns challenges you are facing, and we'll see what we can do to help.

SEKO always goes above and beyond with solutions for our business! They are a full-service logistics partner with expertise on many of the issues facing a growing eCommerce brand. We look forward to many more years of growth with SEKO on our side.

Ena Eaton Hello Molly Operations Manager

SEKO's Global Returns Network

 

Our global return processing and fulfillment centres reduce cost and complexity by assisting clients throughout the Global Cross Border Returns process. Whether retailers use SEKO’s in-country return processing services or not, we offer reverse logistics in any geographical territory and commit to managing a retailers’ entire returns process.

By partnering with global brands like Shopify, that provide one of the most comprehensive eCommerce platforms in the world, we can offer unrivalled reach and influence, backed up with returns data and comprehensive ecommerce returns management. 

From end-to-end turnkey solutions to final mile consumer deliveries, our technology, shared facilities and direct-to-consumer services give you the competitive advantage in today’s worldwide marketplace. In short, we offer a cost-effective, efficient and transparent returns service with more Global reach than anyone else in the business.

IN-COUNTRY RETURNS PROCESSING

SEKO can bring you closer to your customers through our global hub network by providing in-country returns processing.  Our team at our global hubs will scan and process each parcel returned by your customers into OmniRPS before being consolidated and shipped back to your own warehouse or distribution centre.

Want to know more?

Let us know what returns challenges you are facing, and we'll see what we can do to help.

THE VALUE OF AN EFFECTIVE GLOBAL RETURNS SOLUTION

If you are an international eCommerce business, having an efficient and effective refund,  return shipping policy, and returns process is essential to your success. The way online shoppers buy and return products has changed significantly with the eCommerce boom, so ensuring your returns solution is as robust as possible can save you time and money, as well as improve customer retention.

At SEKO, we don't provide a one-size-fits-all returns solution. We know that every eCommerce retailer is unique and specific returns management is one of the keys to success. In recent years, the return rates for online purchases has increased significantly as the returns process has become more reliable, faster, and more efficient. Product returns and reverse logistics are now integral for any retailer and are increasingly important for the customer. 

Over 60% of customers check a retailer's returns policy before making a purchase, so by establishing an effective returns and reverse logistics process your customers will feel confident in your service, driving purchases, customer retention and positive referrals. By providing a customer-centric post-purchase process, you can put yourself ahead of many other retailers on the market.

Find out how SEKO can Transform Your Business

Everything we do is focused on making our client's lives easier and helping them to develop and maintain excellent relationships with their own customers.

To find out more, please complete the enquiry form opposite – and we’ll be in touch shortly to kickstart your SEKO experience.

Please note, only sales and business enquiries will be responded to. If you have an enquiry regarding an individual tracking number, please contact your retailer.

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