THE PROBLEM

A technician is installing an expensive parcel cabinet, but they have a problem levelling the unit – resulting in the doors not closing correctly.

THE SOLUTION

With SEKO Live, IN-FIELD STAFF can:

• Press a ‘one touch’ button for instant technical assistance
• Share the problem through live video-streaming, photos, audio or messenger
• Learn how to rectify the issue from
  a qualified expert, with just a simple alteration of a latch

THE RESULT

This empowers BUSINESSES to improve:

SUPPORT
Improve staff effectiveness and therefore overall customer satisfaction

SPEED
Find a solution quicker through a collaborative approach

SALES
Avoid creating further damage, and therefore the expense of a return

SUSTAINABILITY
Limit the carbon cost of a return or another callout

THE PROBLEM

A 3PL facility receives millions of ungraded returns, resulting in a mountain of parcels and unrealised capital. These returns are only sold once their value has depreciated to next to nothing - or worse, they are unsustainably disposed of.

THE SOLUTION

With SEKO Live, CONSUMERS can:

• Click on the web link embedded
  in their order receipt, which automatically associates the transaction to their order or RMA number
• Take a photo or video of the returned item to show marks, damage or a general overview of the product
• Save the images or videos in the app, before selecting a predefined condition and returns reason. For example, ‘size issue’ or ‘damaged on arrival’
• All data, photos and videos are run through the app, which determines the action required for the RMA - before the parcel is returned. For example:
  • Known user, A condition = return direct to stock
  • Known user, B condition (labels missing) = send for re-processing
  • Damaged item = send to recycling or disposal facility
  • Overseas item = send to secondary sales market for stock disposition

THE RESULT

This empowers BUSINESSES to improve:

SUPPORT
Improve customer loyalty by giving them the opportunity to rate their returns

SPEED
Streamline returns channels - pushing A grade stock back into live stock locations faster, while directing secondary market stock straight to disposition partners

SALES
Decide the most cost-effective way of reclaiming profit, rather than allowing returns to collect in warehouses and depreciate

SUSTAINABILITY
Distribute damaged or redundant stock to nominated charities or sustainable disposal partners

THE PROBLEM

Medical demo products are delivered to a nominated room in a hospital. However, on collection of the same equipment, the pickup crew notice that there are several missing accessories.

THE SOLUTION

With SEKO Live, BUSINESSES can:

• Enter reference number
• Pull up time-stamped PoQ footage that the operations team logged when the equipment was delivered
• Prove that they are not liable, since further investigation reveals that the demo sales team mistakenly added the accessories to their own bootstock

THE RESULT

This empowers BUSINESSES to improve:

SUPPORT
Use PoQ to immediately identify who is responsible

SPEED
Obtain information instantly through unique referencing system

SALES
Escape the expense of redistributing, refunding or replacing the order

SUSTAINABILITY
Approve operations while working remotely, to reduce the carbon cost of on-site assessments