The Four Key Elements
The four key elements of the SEKO Omni-Channel Logistics offer are Global fulfillment, Global delivery management, Global returns solutions and eCommerce development and design. Each of these is explained in more detail below.
The Four Key Elements of Omni-Channel
1. Global Fulfillment
The SEKO Omni-Channel Logistics network has facilities in every major eCommerce market across the globe, and British & European retailers are able to use these facilities as ‘anchors’ for new territories. These facilities can help brands break into developing markets, sell in new channels and in new eCommerce, wholesale or retail global markets.
SEKO’s multi-user facilities are based in key locations all over the world:
- North America - Cranbury, New Jersey; Chino, California; Reno, Nevada; Indianapolis, Indiana; Mississauga, Ontario
- Europe - Milton Keynes, UK and Amsterdam, the Netherlands
- Asia - Hong Kong, SAR
- Australia – Sydney
The diverse geographical locations allow retailers to hold inventory for all sales channels close to key consumer markets, as the Omni-Channel Logistics service moves away from sales specific Distribution Centres. The benefit for consumers is a far more seamless and consistent experience, even in global markets. The benefit for retailers is improved fulfilment speed from one region to the next, and an improved and standardised delivery experience for every customer.
2. Global Delivery Management
SEKO can help you discover the right delivery solution for your customers. The SEKO Omni-Channel team know how to optimize the delivery process to reach your end consumer, accounting for speed, geography, duty and local tax issues, amongst many other things.
Thanks to our close connections with every major integrator and mail provider in larger eCommerce markets, and our contracts with domestic and regional parcel carriers, we are able to give retailers access to the ideal solution for each delivery.
We also provide intercontinental fulfilment options, plus, as a major global air freight forwarder - unlike most of our competition - we are able to manage the entire Omni-Channel retailing process in-house, from down route access at origin, through line haul and local injection services at destination. In short, regardless of the distance, urgency or budget, SEKO has an option for you.
3. Global Returns Solutions
Returns management is one of the key roadblocks to developing a global eCommerce offering and an effective worldwide returns policy is a vital stepping stone towards true omni-channel retailing excellence. With eight fulfilment centres around the world, SEKO is able to provide a one-stop returns service with a bigger global reach than anyone else in the business.
We can provide pay-as-you-go returns centres in any geographical territory that will drive customer confidence and ultimately increase sales.
4. eCommerce Development and Design
A key part of our Omni-Channel Logistics solution is the option to work closely with you to design and develop brand-enhancing eCommerce solutions for any platform - including desktop, tablet and mobile.
Our design-centred approach is driven by your desired brand experience and powered by agile and scalable technology - to ensure that, behind the words and pictures, your content management systems are fast, up to date and easy to use.
These services are delivered via our specialist web design division, Red Hot Penny - providing a fully integrated and highly creative eCommerce solution. Our flexible approach and customized systems enable us to implement tailored solutions specific to your customer experience requirements, with full integration into our SEKO SCM Warehouse Management System - giving you complete visibility from warehouse to website.
Can You Afford Not To?
eCommerce retailers need to start thinking like consumers. They walk into a store, choose and pay for items, and bring them home instantly.
When shopping online your customers expect even more convenience, not less. With Internet storefronts providing lightning-fast ordering and payment processing, customers expect same-day shipping and speedy delivery of their purchases to complete the shopping experience. SEKO Omni-Channel Logistics can help you to achieve this goal.
PLEASE CONTACT US TO FIND OUT HOW SEKO CAN HELP YOU TO TRANSFORM YOUR BUSINESS
Everything we do is focused on making our customers' lives easier and helping them to develop and maintain excellent relationships with their own customers.
Get in touch today to find out what we can do for your business, or alternatively take a look at the useful information below to learn more about our services.